Terms and conditions
Terms and Conditions
By accessing or using the ConnectCorr platform and website at connectionsincorrections.ca (“the Platform”), you agree to be bound by these Terms and Conditions.
Effective Date: August 2026 | Ontario, Canada
- Section 1
1. Acceptance of Terms
By accessing or using the ConnectCorr platform and website at connectionsincorrections.ca (“the Platform”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our Platform. These Terms constitute a legally binding agreement between you and Connections in Corrections Services Inc. (“ConnectCorr,” “we,” “our,” or “us”), a corporation incorporated in Ontario, Canada.
- Section 2
2. Description of Services
ConnectCorr is a secure digital payment platform purpose-built for Canadian federal and provincial correctional environments. Our services include: ConnectAccount — Verified identity and account setup for approved family contacts of incarcerated individuals. ConnectPay — Electronic deposit service enabling approved family contacts to send funds directly to inmate trust accounts at participating correctional institutions. ConnectMail (Planned — Phase 2) — Monitored in-platform messaging between verified family contacts and incarcerated individuals, subject to institutional approval and oversight. ConnectCorr is currently in active development. Platform availability is subject to the establishment of pilot partnerships with correctional institutions.
- Section 3
3. Eligibility
To use ConnectCorr services, you must: • Be 18 years of age or older • Be an approved contact of an incarcerated individual at a participating institution, as confirmed by that institution • Provide accurate and complete identity information as required for verification • Have a valid payment method accepted by our platform • Comply with all applicable laws and institutional policies ConnectCorr reserves the right to deny access to any individual who does not meet these requirements or who violates these Terms.
- Section 4
4. ConnectAccount
By creating a ConnectAccount, you agree to: • Provide true, accurate, and complete information • Submit to identity verification through our third-party verification provider (Stripe Identity) • Maintain the security of your account credentials • Notify us immediately of any unauthorized use of your account • Use your account only for lawful purposes and in accordance with institutional policies You are responsible for all activity that occurs under your account.
- Section 5
5. ConnectPay — Deposits
By using ConnectPay, you acknowledge and agree to the following: Eligibility: You must be a verified, institutionally approved contact for the inmate recipient. Accuracy: You are responsible for ensuring all deposit information is accurate, including the recipient's full name, Inmate ID, and institution name. ConnectCorr is not responsible for deposits made to incorrect accounts due to inaccurate information provided by the sender. Service fee: A flat $5.00 CAD service fee applies to every ConnectPay transaction. This fee is non-refundable once a transaction has been processed. Weekly deposit limits: Deposit amounts are subject to weekly limits set by each participating institution. These limits are displayed clearly before every transaction submission. Institutional control: ConnectCorr deposits funds to the institution's designated trust account. The posting of funds to individual inmate accounts is managed by the institution. ConnectCorr does not control, guarantee, or provide updates on institutional posting timelines. No refunds after processing: Once a ConnectPay transaction has been successfully processed and submitted, it cannot be reversed. Disputes regarding posting to inmate accounts must be directed to the receiving institution. Refunds for failed transactions: If a transaction is rejected prior to processing — for example, because the sender is not an approved contact — the deposit amount will be refunded to the original payment method. Processing times for refunds are subject to your financial institution's policies.
- Section 6
6. Prohibited Uses
You agree not to use ConnectCorr for any of the following: • Any unlawful purpose or in violation of any applicable law or regulation • Sending funds on behalf of an unapproved or unauthorized individual • Attempting to circumvent institutional policies or security controls • Providing false or misleading identity information • Money laundering, fraud, or any other financial crime • Any purpose that violates the policies of the receiving correctional institution • Attempting to gain unauthorized access to our systems or data ConnectCorr cooperates fully with law enforcement and regulatory authorities, including FINTRAC, in the investigation of suspected financial crimes.
- Section 7
7. Fees and Payments
ConnectPay service fee: $5.00 CAD per transaction — charged to the sender at the time of transaction. Payment processing: Payments are processed through Moneris, a Canadian payment processor. By using ConnectPay, you agree to Moneris's terms and conditions in addition to these Terms. Currency: All transactions are processed in Canadian dollars (CAD). ConnectCorr reserves the right to modify its fee structure with reasonable notice to users.
- Section 8
8. Privacy
Your use of ConnectCorr is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at connectionsincorrections.ca/privacy.
- Section 9
9. Intellectual Property
All content on the ConnectCorr platform and website — including but not limited to text, graphics, logos, platform design, and software — is the property of Connections in Corrections Services Inc. and is protected by Canadian copyright law. You may not reproduce, distribute, modify, or create derivative works of any ConnectCorr content without our prior written consent. ConnectCorr™ and ConnectMail™ are trademarks of Connections in Corrections Services Inc.
- Section 10
10. Disclaimer of Warranties
ConnectCorr is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the reliability, accuracy, or availability of our platform. We do not warrant that: • The platform will be uninterrupted or error-free • Deposits will be posted to inmate accounts within any specific timeframe • The platform will meet your specific requirements
- Section 11
11. Limitation of Liability
To the maximum extent permitted by applicable law, Connections in Corrections Services Inc. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to: • Delays in institutional posting of funds • Losses arising from inaccurate information provided by the user • Unauthorized access to your account due to your failure to maintain account security Our total liability to you for any claim arising from your use of ConnectCorr shall not exceed the amount of the service fee paid by you in connection with the specific transaction giving rise to the claim.
- Section 12
12. Indemnification
You agree to indemnify and hold harmless Connections in Corrections Services Inc., its officers, directors, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from: • Your use of the platform • Your violation of these Terms • Your violation of any applicable law or institutional policy • Any inaccurate information you provide
- Section 13
13. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario.
- Section 14
14. Changes to These Terms
We may update these Terms from time to time. We will notify users of material changes by posting the updated Terms on our website with a revised effective date. Your continued use of the platform after any update constitutes your acceptance of the revised Terms.
- Section 15
15. Contact Us
If you have any questions about these Terms, please contact us: Connections in Corrections Services Inc. Email: info@connectionsincorrections.ca Website: connectionsincorrections.ca Ontario, Canada © 2026 Connections in Corrections Services Inc. All rights reserved.