Privacy Policy

Connections in Corrections Services Inc. (“we,” “our,” or “us”), operating the ConnectCorr platform, is committed to protecting the privacy of individuals who visit our website at connectionsincorrections.ca and use our services.

Effective Date: August 2026 | Ontario, Canada

1. Introduction: Connections in Corrections Services Inc. (“we,” “our,” or “us”), operating the ConnectCorr platform, is committed to protecting the privacy of individuals who visit our website at connectionsincorrections.ca and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By accessing our website or using our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect: We may collect the following types of personal information: Information you provide directly: • Full name • Email address • Organization or institution name • Any information submitted through our contact form or partnership inquiry form Information collected automatically: • IP address and browser type • Pages visited and time spent on our website • Referring website or source Information collected through ConnectPay (when the platform is live): • Full legal name • Government-issued identification (verified through Stripe Identity) • Residential address • Payment method information (processed securely through Moneris) • Inmate recipient name and Inmate ID number • Institution name We do not collect sensitive personal information beyond what is necessary to provide our services.
3. How We Use Your Information: We use the personal information we collect to: • Respond to inquiries and partnership requests • Provide and improve our platform and services • Process and confirm ConnectPay deposit transactions • Verify user identity in compliance with Know Your Customer (KYC) requirements • Maintain complete transaction audit trails for institutional compliance • Comply with applicable laws and regulations, including PIPEDA and FINTRAC requirements • Communicate important updates about our platform or services We do not use your personal information for unsolicited marketing without your consent.
4. Sharing of Personal Information: We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances: Service providers: • Stripe Identity — for identity verification (KYC) • Moneris — for payment processing • Bank of Montreal (BMO) — for banking and institutional fund transfers • Canadian cloud hosting providers — for secure data storage All service providers are contractually required to protect your information and use it only for the purposes we specify. Institutional partners: Where required to process a ConnectPay deposit, we share the sender's verified information and deposit details with the receiving correctional institution. This is necessary to credit funds to the correct inmate trust account. Legal requirements: We may disclose your information where required by law, court order, or regulatory authority, including FINTRAC anti-money laundering reporting obligations.
5. Data Storage and Security: All personal information collected by ConnectCorr is stored on Canadian-based cloud infrastructure. We do not transfer personal data outside of Canada without your consent or as required by law. ConnectCorr is designed to meet Protected B federal data classification standards. We implement industry-standard security measures including: • Role-based access controls • Encrypted data transmission (TLS/SSL) • Complete audit logging of all system access and transactions • Regular security reviews and third-party audits While we take all reasonable precautions, no system is completely immune to security risks. We encourage you to contact us immediately at info@connectionsincorrections.ca if you have any concerns about the security of your information.
6. Retention of Personal Information: We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Transaction records may be retained for a minimum of seven (7) years in accordance with Canadian financial record-keeping requirements. When personal information is no longer required, it is securely destroyed or anonymized.
7. Your Rights Under PIPEDA: You have the right to: • Access the personal information we hold about you • Correct inaccurate or incomplete information • Withdraw consent to the collection or use of your information (subject to legal and contractual obligations) • Request deletion of your personal information where permitted by law • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated To exercise any of these rights, please contact us at: Email: info@connectionsincorrections.ca Mail: Connections in Corrections Services Inc., Ontario, Canada We will respond to all privacy requests within 30 days.
8. Cookies and Tracking: Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You may disable cookies through your browser settings; however, some features of our website may not function properly as a result. We do not use cookies for targeted advertising.
9. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
10. Children's Privacy: ConnectCorr does not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted personal information through our platform, please contact us immediately at info@connectionsincorrections.ca.
11. Changes to This Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised effective date. Your continued use of our website or services after any update constitutes your acceptance of the revised policy.
12. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: Connections in Corrections Services Inc. Email: info@connectionsincorrections.ca Website: connectionsincorrections.ca Ontario, Canada For complaints that cannot be resolved directly, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca. © 2026 Connections in Corrections Services Inc. All rights reserved.

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This document is currently under legal review and subject to revision prior to platform launch.